Terms of services

Terms of Service & No-Refund Policy
By booking an appointment, receiving services, or purchasing products from our salon, you acknowledge and agree to the following Terms of Service.

Payment for Services
Payment is due in full upon completion of all services rendered.

By authorizing and receiving a service, you agree to pay the applicable price for that service. If you are dissatisfied with any part of your service, please notify our front desk or management as soon as possible so we have an opportunity to address your concerns.

Dissatisfaction with the final result does not, by itself, relieve a client of the obligation to pay for services that have already been performed.

No Refund Policy
Due to the time, labor, products, and materials involved in providing personal beauty services, all completed services are final and non-refundable.

We do not provide cash refunds, credit-card refunds, or charge reversals for completed services based solely on dissatisfaction with the result.

However, your satisfaction is important to us. If there is a reasonable concern with the quality of your service, please contact us promptly. After evaluating the service, management may offer an appropriate correction or adjustment at no additional charge.

Whenever reasonably possible, we ask that you allow us the opportunity to correct the service before seeking another remedy.

Service Corrections
If you are unhappy with your nails or another service, please notify us promptly and explain the concern. We are happy to evaluate the service and, when appropriate, provide a reasonable correction.

Complimentary corrections are limited to concerns relating to the original service performed and do not include:

● A change of mind regarding a color, shape, length, style, or design that was originally requested or approved by the client.
● Damage caused after leaving the salon.
● Changes or damage caused by another salon or service provider.
● Requests for a completely different service, color, design, shape, or length.
● Normal wear and tear.

Management reserves the right to determine whether a complimentary correction is appropriate based on the circumstances.

Please Speak Up During Your Service
Clients are encouraged to communicate with their technician during the service regarding length, shape, color, pressure, design, or any other preference.

If something does not look or feel right, please let us know immediately. We would much rather make an adjustment during your appointment than have you leave unhappy.

Pricing & Additional Services
Prices may vary depending on length, shape, design, product, removal, repairs, upgrades, or other requested additions.

Please ask about pricing before approving additional services if you have any questions. By requesting or approving an additional service, you agree to pay the applicable charge.

Right to Refuse Future Service
We reserve the right to decline or discontinue future services when reasonably necessary, including for inappropriate or abusive behavior, repeated disputes, safety concerns, failure to follow salon policies, or breakdown of the client-service-provider relationship.

We do not refuse service on the basis of any characteristic protected by applicable federal, state, or local law.

Client Conduct
We are committed to maintaining a respectful and professional environment for our clients and employees. Harassment, threats, intimidation, abusive language, or disruptive conduct toward employees or other clients will not be tolerated.

Agreement
By booking an appointment or receiving services from our salon, you acknowledge that you have read, understood, and agreed to these Terms of Service, including our payment, service-correction, and no-refund policies.

Our goal is for every client to leave happy. If you have a concern, please give us the opportunity to make it right.